This policy explains how a refund is worked out and paid once a cancellation has been accepted. What you are entitled to is set by our Cancellation Policy; this page covers the mechanics.
1. How the refund is calculated
Refund = total amount you have paid us − the cancellation charge applicable on the date we received your written cancellation − any amount already paid out and not recoverable from hotels or transport operators − payment-gateway or bank charges where these are not returned to us.
2. How long it takes
| Stage | Time |
|---|---|
| We confirm your refund amount in writing | Within 3 working days of your cancellation |
| Refund initiated from our side | Within 7 to 10 working days of that confirmation |
| Credit appears in your account | A further 5 to 7 working days, depending on your bank |
| Refunds involving a peak-date hotel block | Up to 30 to 45 days — governed by the hotel's own cycle |
3. How it is paid
Refunds are made to the same account and by the same method used for the original payment — bank transfer to the remitting account, UPI to the paying VPA, or reversal to the card used. We do not refund to a third party's account. Please keep the original payment reference handy.
4. Deductions we cannot avoid
- Payment-gateway charges on the original transaction, where the gateway does not return them to us.
- Non-refundable supplier costs already incurred — pre-purchased hotel nights on peak dates, and permit and registration fees paid to government bodies.
- Bank charges on international transfers.
- Applicable taxes already deposited with the government, which are refunded only to the extent the law allows.
5. Weather and force-majeure refunds
Where the tour could not run because of snow, landslide, flood, government order or temple closure, we refund whatever we are able to recover from our suppliers, after deducting costs already incurred. We will show you what was recovered and what was not. Where you prefer, the amount can be held as a credit against future dates instead of being refunded.
6. Partial or unused services
No refund is due for services you chose not to use during the tour — a hotel night skipped, a Dham not visited, or an early departure. If we were unable to provide a confirmed inclusion for a reason within our control, that component is refunded at cost.
7. Disputes
If you believe a refund has been calculated incorrectly, write to us within 30 days of receiving it, with your booking reference. We will re-examine the calculation and respond within 7 working days with a full breakdown.
Refund queries
onlinetourpackage.com
Sector 63, F-294, 2nd Floor, Noida 201301, India
Phone / WhatsApp: +91 92583 18577