Char Dham hotels and vehicles are blocked well before the season and are paid for in advance, so a late cancellation costs us money we cannot recover. The scale below is what we apply, and it is stated again in your booking confirmation.
1. How to cancel
Send your cancellation in writing — WhatsApp message or email — quoting your booking reference and the lead traveller's name. Charges are calculated from the date and time we receive that message, not from the date you decided to cancel.
2. Cancellation charges — road packages
| Notice before departure | Charge |
|---|---|
| More than 30 days | 10% of the total package cost |
| 30 to 15 days | 25% of the total package cost |
| 14 to 8 days | 50% of the total package cost |
| 7 to 4 days | 75% of the total package cost |
| Less than 4 days, or no-show | 100% — no refund |
3. Kedarnath arrangements
Pony, palki and porter bookings on the Kedarnath route are made locally on your behalf and are governed by the local union's own rules. Where these have been paid in advance, any amount recovered is passed back to you in full; where they are non-refundable, we will have told you so in writing before you paid.
4. Peak dates and fixed departures
For temple opening and closing dates, long weekends and other declared peak periods, and for fixed-departure groups, hotels and coaches are pre-purchased. Cancellation charges for these dates may be higher than the scale above; the exact figure will be stated in your confirmation.
5. Cancellation by us
If we cancel a confirmed tour for a reason within our control, you may choose either a full refund of everything you have paid us, or a transfer of the full amount to alternative dates at no extra charge.
6. Weather, road closures and force majeure
If the tour cannot run because of snow, landslide, flood, government order, temple closure, civil disturbance or any other event outside our control, we will refund whatever we are able to recover from hotels and transport operators, after deducting costs already incurred and non-recoverable. We are unable to refund amounts our suppliers do not return to us. Where you prefer, we will hold the amount as a credit against future dates instead.
7. Unused services
No refund is due for any part of the tour you choose not to use — a missed darshan, an unused hotel night, an early departure, or a Dham skipped by your own choice.
8. Date changes
One date change requested more than 30 days before departure is normally made free of charge, subject to availability and any difference in seasonal rates. Later changes are treated as a cancellation and a fresh booking.
To cancel or change a booking
onlinetourpackage.com
Sector 63, F-294, 2nd Floor, Noida 201301, India
Phone / WhatsApp: +91 92583 18577